Be a Customer Care manager for a real estate company


HR-Consulting (www.search4staff.com) on behalf of its client, is looking for a highly professional candidate to fulfill the position of: 

Customer Care Manager

Company: The main activity is real estate: rentals and property management.

Customer care manager ensures that the needs of customers are being satisfied. Her/his aim is to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities:

– providing help and advice to customers using organization’s services;

– communicating courteously with customers by telephone, email, letter and face to face;

– investigating and solving customers; problems;

– handling customer complaints or any major incidents; issuing refunds or compensation to customers;

– keeping accurate records of correspondence with customers;

– producing written information for customers, often involving use of computer packages/software;

– developing feedback or complaints procedures for customers to use;

– finding ways to measure customer satisfaction and improve services;

– improving customer service procedures, policies and standards for the company; discussing with other managers possible improvements to customer service;

– learning about the company’s products or services and keeping up to date with changes;

– keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Working hours:

The position is open for full time job within working schedule from 9:00 till 18:00, 5 days per week. Customer Care Manager duties imply the availability of the manager to get involved out of working schedule.

What to expect:

– Work is usually carried out from the office or from the other sites situated in the city limits.

– Face-to- face contact with English speaking customers. 99% of our clients are not locals.

– Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times.

– The work may be stressful when you are dealing with customers who are upset or angry.

Qualifications:

– Management, marketing or tourism studies;

Skills:

– You will need to show: communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals; listening skills, to understand exactly what customers require; problem-solving skills;

– confidence, patience, politeness, tactful and diplomatic approach, when dealing with difficult situations;

– creative thinking, to be able to come up with new ideas to improve customer service standards;

– an ability to work well under pressure;

– organizational and planning skills;

– good personal presentation;

– committed to improve your own customer service skills on an ongoing basis.

 

Interested candidates may send CV to HR-Consulting (www.search4staff.com) email address: bb30@search4staff.com

Please, indicate the relevant vacancy code CCM in the subject line or resume. For more information, please call:

+373 22 87 65 56; +373 62 10 12 90

All resumes will be analyzed. Only short-listed candidates will be contacted and invited for interview.

Be a Customer Care manager for a real estate company


HR-Consulting (www.search4staff.com) on behalf of its client, is looking for a highly professional candidate to fulfill the position of: 

Customer Care Manager

Company: The main activity is real estate: rentals and property management.

Customer care manager ensures that the needs of customers are being satisfied. Her/his aim is to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities:

– providing help and advice to customers using organization’s services;

– communicating courteously with customers by telephone, email, letter and face to face;

– investigating and solving customers; problems;

– handling customer complaints or any major incidents; issuing refunds or compensation to customers;

– keeping accurate records of correspondence with customers;

– producing written information for customers, often involving use of computer packages/software;

– developing feedback or complaints procedures for customers to use;

– finding ways to measure customer satisfaction and improve services;

– improving customer service procedures, policies and standards for the company; discussing with other managers possible improvements to customer service;

– learning about the company’s products or services and keeping up to date with changes;

– keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Working hours:

The position is open for full time job within working schedule from 9:00 till 18:00, 5 days per week. Customer Care Manager duties imply the availability of the manager to get involved out of working schedule.

What to expect:

– Work is usually carried out from the office or from the other sites situated in the city limits.

– Face-to- face contact with English speaking customers. 99% of our clients are not locals.

– Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times.

– The work may be stressful when you are dealing with customers who are upset or angry.

Qualifications:

– Management, marketing or tourism studies;

Skills:

– You will need to show: communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals; listening skills, to understand exactly what customers require; problem-solving skills;

– confidence, patience, politeness, tactful and diplomatic approach, when dealing with difficult situations;

– creative thinking, to be able to come up with new ideas to improve customer service standards;

– an ability to work well under pressure;

– organizational and planning skills;

– good personal presentation;

– committed to improve your own customer service skills on an ongoing basis.

 

Interested candidates may send CV to HR-Consulting (www.search4staff.com) email address: bb30@search4staff.com

Please, indicate the relevant vacancy code CCM in the subject line or resume. For more information, please call:

+373 22 87 65 56; +373 62 10 12 90

All resumes will be analyzed. Only short-listed candidates will be contacted and invited for interview.

Previous HR-Consulting este în căutare de Manager de Proiect și SMM pentru clientul său
Next Află mai multe despre Programul Networking and Cyber Security la Tekwill
Mentenanta
About the author

Mentenanta

No Comment

Leave a reply

Adresa ta de email nu va fi publicată. Câmpurile obligatorii sunt marcate cu *