customer care

HR-Consulting (www.search4staff.com) on behalf of its client, is looking for a highly professional candidate to fulfill the position of: Customer Care Manager Company: The main activity is real estate: rentals and property management. Customer care manager ensures that the needs of customers are being satisfied. Her/his aim is to provide excellent customer service and to promote this idea throughout the organization. Responsibilities: - providing help and advice to customers using organization’s services; - communicating courteously with customers by telephone, email, letter and face to face; - investigating and solving customers; problems; - handling customer complaints or any major incidents; issuing refunds or compensation to customers; - keeping accurate records of correspondence with customers; - producing written information for customers, often involving use of computer packages/software; - developing feedback or complaints procedures for customers to use; - finding ways to measure customer satisfaction and improve services; - improving customer service procedures, policies and standards for the company; discussing with other managers possible improvements to customer service; - learning about the company’s products or services and keeping up to date with changes; - keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Working hours: The position is open for full time job within working schedule from 9:00 till 18:00, 5 days per week. Customer Care Manager duties imply the availability of the manager to get involved out of working schedule. What to expect: - Work is usually carried out from the office or from the other sites situated in the city limits. - Face-to- face contact with English speaking customers. 99% of our clients are not locals. - Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times. - The work may be stressful when you are dealing with customers who are upset or angry. Qualifications: - Management, marketing or tourism studies; Skills: - You will need to show: communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals; listening skills, to understand exactly what customers require; problem-solving skills; - confidence, patience, politeness, tactful and diplomatic approach, when dealing with difficult situations; - creative thinking, to be able to come up with new ideas to improve customer service standards; - an ability to work well under pressure; - organizational and planning skills; - good personal presentation; - committed to improve your own customer service skills on an ongoing basis. Interested candidates may send CV to HR-Consulting (www.search4staff.com) email address: bb30@search4staff.com Please, indicate the relevant vacancy code CCM in the subject line or resume. For more information, please call: +373 22 87 65 56; +373 62 10 12 90 All resumes will be analyzed. Only short-listed candidates will be contacted and invited for interview.

customer care

Be a Customer Care manager for a real estate company

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